Accept the EULA and click Advanced tab on the left (not Start Repair).Download and run the Malwarebytes Support Tool.If that's the case, then the best thing to do would be perform a clean install of Malwarebytes and then activate it again and hopefully it will stick this time:
If there's anything on the system causing it to revert to an earlier state such as a backup solution, registry backup/restore solution, System Restore etc., that may also be the cause, otherwise it could either be the issue Firefox and I mentioned about too many installs in which case you'd need to login to My. to deactivate your previous installs/devices or contact Malwarebytes Support directly to get them to do it.Īnother possibility is that Malwarebytes has somehow gotten corrupted and is reverting to its backup configuration files to attempt to repair itself. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file:
Please attach the file in your next reply. Upon completion, click a file named mbst-grab-results.zip will be saved to your Desktop. You will be presented with a page stating, " Get Started!"Ī progress bar will appear and the program will proceed with getting logs from your computer Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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